Collecting money owed to your business
Effective credit control is essential to maintain the cash flow of any business. Unpaid debts can have a negative impact on a business, creating an element of uncertainty and potentially creating long-lasting financial issues.
At Nelsons, our team of debt recovery solicitors act for clients recovering business-to-business debts on a nationwide and international basis.
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Our debt recovery solicitors – how we can help
Our specialist debt recovery solicitors focus on the recovery of clients’ money with prompt, escalating action to maximise the chances of successful recovery. The size of our team also gives us the capacity to deal with any defended cases.
Our leading team of debt collection experts is also recommended by the independently-researched publication, The Legal 500, as being one of the top teams of experts in the country.
Our debt collection services:
- Pre-legal services
For clients who want to take effective enforcement action, but want to see if their debt is collected by pre-legal action before taking Court action. Our solicitors offer two different pricing options to try and recover the debt using pre-legal techniques:
1. Late Payment Legislation
This legislation enables you to add compensation and interest to your debt. In order to do this, we recommend that we carry out appropriate searches to check the credit rating of your debtor. Additional fees will be payable for these searches – but we will discuss them with you before they are incurred.
2. Statutory Demands
Included in our service is the consideration of whether to use a Statutory Demand. You can only use a Statutory Demand if the debt is in excess of £750 and is not disputed.
A Statutory Demand is a direct route to starting insolvency proceedings. Without a Court judgment, before you can serve a bankruptcy or winding up petition upon a debtor, you must serve a Statutory Demand for the outstanding debt. If a debtor fails to pay within the time limit then insolvency proceedings may be started without notice to the debtor.
A Statutory Demand can be a very powerful collection tool, so it has to be used carefully as there are risks of penalties in costs if misused.
- Court action service
If after using pre legal services in an attempt to try and recover a business debt proves to be unsuccessful, you may consider taking legal action through the Courts. In such instances, we can review your situation and then make recommendations to you as to whether or not to take Court action.
If you decide to take Court action, we will pursue the debt for the original amount plus any interest or compensation that you are due.
In circumstances where Court action is required, we recommend that we carry out appropriate searches to check the credit rating of your debtor before you commence Court action. Additional fees will be payable for these searches – but we will discuss them with you before they are incurred.
- Multiple debt recovery
Acting for business clients throughout the UK and internationally, our expert team specialise in commercial debt recovery and manage bulk debt collection for a number of clients, including educational establishments and factoring companies.
The size of our team enables us to provide an efficient, streamlined and bespoke debt collection service to chase bulk debts for businesses, to save you the time and expense of chasing multiple debts.
Our charges for debt collection work are transparent and easy to follow. We offer fixed fee services which are based on the amount due to you.
As a full-service law firm, we can deal with disputed debts, and offer a seamless service advising on credit information, retention of title, dealing with liquidators and receivers, liens, set off, and all related matters. We also advise on terms and conditions of business, intellectual property issues, and employment matters.
For details of our debt recovery costs and services, please click on the relevant drop-down option below.
- Pre-Court action debt recovery services and fees (including Statutory Demands)
Our debt recovery service for pre-Court action includes the following:
- Taking your instructions and reviewing documentation.
- Sending correspondence to your debtor and dealing with any response(s).
- Receiving payment and sending it on to you, or if the debt is not paid, advising you on the next steps.
Our fees for this service are as follows:
- On debts of £1,000 or less, we charge fixed fees of 10% of the gross sum recovered plus VAT.
- We charge fixed fees of £100 plus VAT plus 7% (plus VAT) of the gross sum recovered insofar as the sum recovered is up to £25,000 plus an additional 3% (plus VAT) of any part of the sum recovered which exceeds £25,000. By way of example:
- A recovered debt of £10,000 would generate a fee of £800 plus VAT being (1) £100 plus VAT; plus £700 (7% of £10,000) plus VAT.
- A recovered debt of £40,000 would generate a fee of £2,300 plus VAT being (1) £100 plus VAT; plus £1,750 (7% of the first £25,000) plus VAT; plus £450 (3% of the balance being £15,000) plus VAT.
- If there is no recovery we do not charge a percentage recovery fee.
Statutory Demands
A Statutory Demand is a direct route to starting insolvency proceedings. Without a Court judgment, before you can serve a bankruptcy or winding up petition upon a debtor, you must serve a Statutory Demand for the outstanding debt. You can only use a Statutory Demand if the debt is in excess of £750, and is not disputed.
If a debtor fails to pay within the time limit, then insolvency proceedings may be started without notice to the debtor. A Statutory Demand can be a very powerful collection tool, so it has to be used carefully as there are risks of penalties in costs if misused.
Our fixed fee for this service, including service by post, is £75 plus VAT, whether there is a recovery of the debt or not. If personal service of demand is required, the expenses incurred will be charged in addition to this cost.
- Court action debt recovery service and fees
If your debt cannot be collected through pre Court action correspondence and telephone calls, we may advise you that it is commercially viable to issue Court proceedings. If you decide to do so, then our team will sue the debtor for the original debt plus any interest or compensation you are due.
Through Court action, we will continue to pursue your case and liaise and advise you throughout the process. We would most likely recommend that appropriate searches are carried out to check the credit rating of your debtor before you start Court action in all cases. Additional fees will be payable for these searches – but we will discuss them with you before they are incurred.
Depending on the value of the debt, you will be charged a fixed fee of either £100 or £200 plus VAT in addition to the fee plus VAT permitted by the court rules. A more detailed breakdown of our costs can be found here:
Debt
Court Fee
Recoverable Fixed Fee (excl VAT)
Our fee (excl VAT)
Total (excl VAT)
Up to £300 £35.00 £50.00 £100.00 £185.00 £301 – £500 £50.00 £50.00 £100.00 £200.00 £501 – £1,000 £70.00 £70.00 £100.00 £240.00 £1,001 – £1,500 £80.00 £80.00 £200.00 £360.00 £1,501 – £2,000 £115.00 £80.00 £200.00 £395.00 £2,001 – £3,000 £115.00 £80.00 £200.00 £395.00 £3,001 – £5,000 £205.00 £80.00 £300.00 £585.00 £5,001 – £10,000 £455.00 £100.00 £300.00 £855.00 £10,001 – £200,000 5% of the value of the claim £100.00 £300.00 £400.00 plus 5% of the claim value Exceeds £200,000 £10,000.00 £100.00 £300.00 £10,400.00 Obtaining a Court judgment
When obtaining a court judgment there is a fee payable to us of £75 plus VAT plus the recoverable fixed court fees plus VAT as outlined in the following table.
Fixed costs on entry of judgment in a claim for the recovery of money, goods or services provided
Where the amount of the judgment exceeds £25 but does not exceed £5,000
Where the amount of the judgment exceeds £5,000
Where judgment in default of an acknowledgement of service is entered £22.00 £30.00 Where judgment in default of a defence is entered £25.00 £35.00 Where judgment is entered on an admission £40.00 £55.00 Where judgment is entered on an admission (or an admission of part of the claim) and the court decides the date or time of payment £55.00 £70.00 The court rules allow you to recover some of these sums from the debtor though the exact amount you can recover changes from time to time.
Fees for additional services
We will always confirm the fees for each case with you prior to taking action.
The fixed fees include an element of our time in processing the application, as well as our payment to a third party supplier. The fees below are intended as a guideline only as the expenses we pay may vary from case to case.
Court fees may be payable in addition.
Service Guideline fee for our time plus VAT Guideline expense Overall fixed fee plus VAT Trace of person/business £40 £55 Positive Trace – £95 Additional administrative charge to appoint lawyer agents for recovery outside of England and Wales £75 N/A £75 Consumer credit check £23 £2 £25 Land Registry search £21 £3 £24 Winding up petition search £15 N/A £15 Bankruptcy search £15 Free £15 Instalment monitoring £15 N/A £15 per instalment Bailiff’s warrant £75 £91 – court fee £249 High Court Enforcement Officer (HCEO) £80 £78 – court fee (debts over £600 only) £158 Attachment of earnings £175 £131 – court fee £306 Charging orders £175 £174 £349 Third-party debt order £175 £131 £306 UK lawyer agents Chargeable by time Various N/A Questioning debtor about means £100 £65– court fee £165 plus costs to serve Certificate of money provisions £80 £47 £127 21-Day LBA warning of commencement of bankruptcy/winding up proceedings (Statutory Demand) £125 £125 + costs for personal service
- Hourly fees for our debt recovery services
In the event that the debt you are pursuing becomes disputed or, in instances where you may benefit from additional advice/services, your file may be referred to a member of our Dispute Resolution team.
Matters will only be referred and fees will only be incurred in this way, having obtained your express instructions to do so. As we cannot always know in advance precisely what work is going to be involved, we will provide you with the best information possible about the likely cost at the beginning of the matter and at intervals while the matter proceeds.
Our hourly rates are as follows:
- Partner / Consultant – £365 plus VAT
- Legal Director – £325 plus VAT
- Senior Associate – £290 plus VAT
- Associate – £235 plus VAT
- Trainee Solicitor / Senior Paralegal – £200 plus VAT
- Paralegal – £145 plus VAT
The above fees cover all work done, including:
- Time spent in meetings with you and others (including others from Nelsons).
- Preparing documents.
- Preparing advice.
- Reading and preparing letters, emails and faxes.
- Telephone calls made and received.
- Any other activity necessary to progress your matter.
Sometimes we may increase the rates outlined above – we will notify you of the changes prior to them taking effect.
The hourly rate is specific to the work you have asked us to undertake and may reflect the value of the property or assets involved, unusual complexity, levels of responsibility, an exceptional value of our work to you, working unsociable hours or unusual speed applied to your matter.
Meet the team
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Simon Key
Partner & Solicitor
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Joseph Collis
Paralegal
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Imogen Radford
Paralegal
Testimonials...
Make an enquiry
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Debt Recovery FAQS
Below, we have answered some frequently asked questions concerning debt recovery
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How does Nelsons differ from other debt recovery companies?
Nelsons is not a collections agency or call centre. Our debt recovery specialists provide a bespoke service for their clients. The team forms part of one of the Top 200 law firms in the country and are recognised and recommended by the independently researched publications for this area of work.
Our team deals with the full debt recovery process on your behalf, from making initial calls to your debtor, through to issuing Court proceedings and enforcement of the debt. Should your matter be disputed, we are able to refer it to one of our dispute resolution solicitors for their advice.
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How do I instruct Nelsons to recover a debt on my behalf?
Instructing Nelsons is easy and straightforward. You can send us initial details of your situation via our contact form, or telephone 0800 024 1976.
One of our team will then contact you to discuss your case in more detail.
We provide a specialist service for those with a high volume of debts and are able to provide an easy-to-complete template for bulk instructions on request.
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What happens once I’ve instructed Nelsons to recover a debt on my behalf?
Once we have received your instructions, we will review your terms and conditions and then add either statutory late payment compensation and interest, or contractual interest to the debt and include this within our initial letter to the debtor.
Our pre-legal procedure then involves engaging with the debtor to negotiate repayment via letters, emails and telephone calls.
During this time period, investigations may be undertaken regarding the debtors’ trading status, company details and liquidity. The more we know about your debtor, the better prepared we are to deal with the debt.
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Do you charge for each letter that you send out?
No, the service we provide is a complete rather than a single letter service. Our experience has shown that single letters alone are not as effective as when they are followed up personally by someone who takes responsibility for recovering the debt.
This approach means that you can rest assured that we are doing everything we can to recover the money that you are owed from day one.
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How long will it take to recover the debt?
We will try to recover your debt as swiftly as possible. The time it takes for the debtor to respond does play a part in the timescales involved, but our processes ensure that we are constantly engaging with the debtor to ensure a prompt resolution whenever possible.
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What happens if the debtor still refuses to pay?
We will do everything we can to recover the debt during our pre-legal process but once this has been exhausted, we will refer back to you to discuss the options available and make recommendations as to the best way to proceed.
The options will depend on the circumstances but could include issuing legal proceedings or a statutory demand.
If the debt is disputed, we liaise with our commercial litigation team who will advise you appropriately.
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What value of debts do you recover for clients?
We recover debts of all values from single debts to high-volume, bulk collections. We have been very successful in collecting many debts over £100,000.00 but whatever the value of the debt, speak to our team to see if we can help.
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How can I keep up to date with the progress of my case?
We offer our clients access to a secure online system where you can view the cases we are dealing with for you and their progress at any time. You can also send new instructions through this system too.
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Am I tied in to a contract term if I use Nelsons to collect my debts?
No, there is no minimum contract period, so you can use us for a few, or all of your debts as and when you need help.
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What industries and sectors do you recover debts for?
Our team has extensive experience of working in a wide range of industries within the UK and Europe.
Our clients are from a variety of sectors – building suppliers, property management companies, accountants, factoring companies and food wholesalers right through to large educational institutions.
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Who will be collecting my debt?
Our team specialises exclusively in debt recovery and are both enthusiastic and tenacious collectors who pride themselves on the results they achieve.
Once you have instructed Nelsons, you will be assigned your own personal collector to handle your debt recovery matters. Not only does this provide you with a single point of contact in case of queries, but working with one dedicated adviser also means that we can get to know you and your business, which can, in turn, help us to collect your debts more quickly.
Get in touch
Speak to us now on 0800 024 1976Email Us