1.1 www.nelsonslaw.co.uk (our site) is a site operated by Nelsons Solicitors Limited (we).
1.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
1.4 We use the following cookies:
1.4.1 Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
1.4.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
1.4.3 Functionality cookies. These are used to recognise you when you return to our website and to remember settings to help improve your visit.
1.4.4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. These are linked to services provided by third parties, such as ‘Like’ and ‘Share’ buttons. The third party often provides these services in return for recognising that you have visited our website.
1.5 You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:
|apache||This cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).||one “session” (i.e. until the browser is closed)|
|cookie_option_shown||This cookie controls whether the “privacy options” tab has been shown to the use. The tab appears only once per session on the first page that the User lands on.||one “session” (i.e. until the browser is closed)|
|privacy_preference||This cookie is set to record the fact that a User has opted to disable cookies.||1 year from set/update.|
|privacy_cookie_status||This cookie is set to record the fact that a User has opted to enable cookies.||1 year from set/update.|
We use Google Analytics to monitor usage of the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors (not by name or IP address).
|__utma||This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.||2 years from set/update.|
|__utmb||This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.||30 minutes from set/update.|
|__utmc||This cookie is no longer used by the ga.js tracking code to determine session status.
Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
|__utmz||This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.||6 months from set/update.|
|_ga||This cookie is used with Google Universal Analytics. This cookie allows Google to track unique users via a client identifier that is randomly generated.||2 years from set/update.|
|_gat||10 minutes from set/update.|
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
Cookies collected by Hotjar
|_hjClosedSurveyInvites||Hotjar cookie. This cookie is set once you interact with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||365 days|
|_hjDonePolls||Hotjar cookie. This cookie is set once you complete a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedPolls||Hotjar cookie. This cookie is set once you minimise a Feedback Poll widget. It is used to ensure that the widget stays minimised when you navigate through our site.||365 days|
|_hjDoneTestersWidgets||Hotjar cookie. This cookie is set once you submit your information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedTestersWidgets||Hotjar cookie. This cookie is set once you minimise a Recruit User Testers widget. It is used to ensure that the widget stays minimised when you navigate through our site.||365 days|
|_hjIncludedInSample||Hotjar cookie. This session cookie is set to let Hotjar know whether you are included in a sample which is used to generate funnels.||365 days|
|_hjShownFeedbackMessage||This cookie is set when you minimise or complete Incoming Feedback. This is done so that the Incoming Feedback will load as minimised immediately if you navigate to another page where it is set to show.||365 days|
|_hjid||Hotjar cookie. This cookie is set when you first land on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to our website will be attributed to your user ID.||365 days|
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
2. How to control and delete cookies
2.2 If you decide to disable cookies we will record this information so we do not ask you again. Most of our site will continue to work as expected although functions that rely on cookies will be disabled which may impact on the functionality of our site. Functions that may be disabled include the use of our online forms.
2.3 We use a cookie to remember your cookie preferences, this has the following consequences:
2.3.1 if you delete all your cookies you will have to tell us your preference again; and
2.3.2 if you use a different device, computer profile or browser you will have to tell us your preference again.
2.4 If you ignore the pop-up our site will continue to set cookies as necessary.
2.5 You can restrict or block cookies which are set by our site, or indeed any other website, through your browser settings. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site as detailed in 2.2.
2.6 You may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
2.7 If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
3. Third party services
3.2 Our site also includes embedded ‘share’ buttons to enable users of the site to easily share articles through a number of popular social networks, for example, Facebook, Twitter or Google+. These websites may set a cookie if you click through. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.
Questions or comments regarding this policy should be addressed to Nelsons Solicitors Limited of Pennine House, 8 Stanford Street, Nottingham NG1 7BQ.