Updated July 2026
This Cookie Policy provides information about the types of cookies and other similar technology that Nelsons uses and why we use them.
1. What are cookies?
1.1 Cookies are small text files placed on your device when you visit a website.
1.2 We also use related technologies such as scripts, pixels and local storage cookies.
1.3 Cookies and other similar technology help operate, secure and improve our website, measure performance, and—only with your consent—support analytics and advertising.
1.4 For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the ICO, www.aboutcookies.org or www.allaboutcookies.org.
2. Which cookies do we use?
2.1 We use Cookiebot as our Consent Management Platform (CMP).
2.2 Cookiebot displays the following cookie categories in our banner
2.2.1 Necessary: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Necessary cookies do not require consent.
2.2.2 Preferences: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
2.2.3 Statistics: Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
2.2.4 Marketing: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. Accepting marketing cookies may also trigger call tracking software that records and transcribes phone calls for marketing attribution purposes.
2.2.5 Unclassified: Unclassified cookies are those that we are in the process of categorising, together with the providers of individual cookies
The table below provides more information about the cookies we use and why:
| Cookie type | Name | Purpose | Duration | Own/Third party | Personal data collected/processed |
|---|---|---|---|---|---|
| Necessary | __cf_bm | This cookie is set by Cloudflare’s bot management system to distinguish genuine visitors from automated bots, in the context of an embedded Matterport 3D virtual tour on our website. | 1 day | Cloudflare (Matterport) | None. This cookie is used for bot detection only. |
| Marketing | VISITOR_INFO1_LIVE | This cookie is set by embedded YouTube videos to estimate your bandwidth and store some of your preferences, and is used by YouTube to measure engagement with video content. | 180 days | YouTube | An identifier used to personalise and measure video viewing. |
| Marketing | __Secure-YEC | This cookie is set by embedded YouTube videos to help detect invalid traffic and fraudulent activity. It protects advertisers from being charged for fake ad interactions and helps ensure YouTube creators are paid correctly for genuine views. | Session | YouTube | A fraud-detection identifier. No information that identifies you personally. |
| Marketing | __Secure-ROLLOUT_TOKEN | This cookie is set by embedded YouTube videos to manage the gradual roll-out of new YouTube player features to visitors. | 180 days | YouTube | A technical identifier. No information that identifies you personally. |
| Marketing | __Secure-YNID | This cookie is set by embedded YouTube videos to personalise adverts shown to you based on your previous visits to our website and other sites. | 180 days | YouTube | An advertising identifier used to personalise ads. |
| Marketing | YSC | This cookie is set by embedded YouTube videos to track which videos you have watched, helping YouTube measure engagement and video performance. | Session | YouTube | A session identifier linked to video views. |
| Marketing | _gcl_au | This cookie is set by Google Ads to measure the effectiveness of advertising campaigns by tracking whether visits from ad clicks result in enquiries or other actions on this website. | 3 months | Google Ads | An advertising click and conversion identifier. |
| Marketing | pagead/1p-user-list/# | This cookie is set by Google Ads to record whether you have previously visited our website, allowing us to show relevant adverts to past visitors on other websites. | Session | Google Ads | An advertising identifier used for remarketing across websites. |
| Marketing | IDE | This cookie is set by Google DoubleClick to record and report your actions after viewing or clicking one of our adverts, used to measure ad effectiveness and to show you more relevant ads. | 400 days | DoubleClick (Google) | An advertising identifier used to track ad interactions and views across websites. |
| Marketing | test_cookie | This cookie is set by Google’s advertising infrastructure to check whether your browser accepts cookies before any advertising cookies are used. | 1 day | DoubleClick (Google) | None. This is a technical check only. |
| Marketing | rs_tracking_id | This cookie is set by Review Solicitors to recognise your browser when you interact with the Review Solicitors widget on our website, so referrals and activity can be attributed correctly. | 180 days | Review Solicitors | An anonymous identifier. No information that identifies you personally. |
| Marketing | _wt.utm | This cookie is set by Webtrends Optimize to record which version of a page you were shown during an A/B test, used to measure the performance of different page designs and improve the user experience. | Session | Webtrends Optimize | An anonymous identifier showing which page variant you were shown. No information that identifies you personally. |
| Necessary | cf.turnstile.u | This cookie is used by Cloudflare Turnstile to help distinguish genuine visitors from automated bots, as an alternative to traditional CAPTCHA challenges. | Persistent | Cloudflare Turnstile | None. This cookie is used for bot detection only. |
| Marketing | _gcl_ls | This cookie is used by Google Ads to measure how our advertising campaigns contribute to conversions, tracking the relationship between ad clicks and later actions on our website. | Persistent | Google Ads | An advertising click and conversion identifier. |
| Statistics | _ga_# | This cookie is used by Google Analytics 4 to distinguish individual users and track their interactions with our website, such as page views and events, within a browsing session. | 2 years | Google Analytics 4 | An anonymous identifier. No information that identifies you personally. |
| Necessary | rc::d-15# | This cookie is used by Google reCAPTCHA as part of its bot-detection process to help protect our website from spam and abuse. | Persistent | Google reCAPTCHA | None. This cookie is used for bot detection only. |
| Necessary | rc::a | This cookie is used by Google reCAPTCHA to distinguish human visitors from automated bots, helping protect our website from spam and abuse. | Persistent | Google reCAPTCHA | None. This cookie is used for bot detection only. |
| Necessary | _GRECAPTCHA | This cookie is used by Google reCAPTCHA to help protect our website from spam and abuse by distinguishing genuine visitors from automated bots. | 180 days | Google reCAPTCHA | None. This cookie is used for bot detection only. |
| Necessary | rc::f | This cookie is used by Google reCAPTCHA to help protect our website from spam and abuse by distinguishing genuine visitors from automated bots. | Persistent | Google reCAPTCHA | None. This cookie is used for bot detection only. |
| Necessary | rc::b | This cookie is used by Google reCAPTCHA to verify that a form submission is made by a real person rather than automated software. | Session | Google reCAPTCHA | None. This cookie is used for bot detection only. |
| Necessary | rc::c | This cookie is used by Google reCAPTCHA to verify that a form submission is made by a real person rather than automated software. | Session | Google reCAPTCHA | None. This cookie is used for bot detection only. |
| Statistics | _its.# | This cookie is used by Infinity Tracking to identify which marketing source — such as a Google search or paid ad — led to a phone call to our firm. Different phone numbers are displayed to different visitors so that calls can be attributed to the correct campaign. | Persistent | Infinity | An anonymous identifier linking your visit to a phone call. No information that identifies you personally is stored in the cookie. |
| Marketing | _uetvid | This cookie is used by Microsoft Advertising to recognise you across visits and build a profile of your browsing activity for use in targeted advertising. | Persistent | Microsoft Advertising | A unique advertising identifier used to track you across websites. |
| Marketing | _uetsid | This cookie is used by Microsoft Advertising to track your visits across websites and show you relevant ads on Microsoft-owned platforms and partner sites. | Persistent | Microsoft Advertising | A unique advertising identifier used to track you across websites. |
| Necessary | TESTCOOKIESENABLED | This cookie is used by the embedded YouTube player to check whether your browser accepts cookies before the video loads. | 1 day | YouTube | None. This is a technical check only. |
| Marketing | MUID | This cookie is used widely by Microsoft as a unique user identifier, enabling tracking by synchronising the ID across Microsoft domains for advertising purposes. | 1 year | Microsoft Advertising | A unique advertising identifier used to track you across Microsoft services and websites. |
| Necessary | yt-icons-last-purged | This cookie records when the icon cache for the embedded YouTube player was last cleared in your browser, ensuring the correct icons display. | Persistent | YouTube | None. |
| Necessary | CookieConsent | This cookie records your cookie consent choices for this website so that your preferences are remembered on future visits. | 1 year | Cookiebot | Your cookie consent preferences. No information that identifies you personally. |
| Statistics | sc_anonymous_id | This cookie sets an anonymous identifier for your browser to enable the interactive 3D virtual tour embedded on our Find Us page. It is used by Matterport to maintain your session within the tour and measure engagement. | Persistent | Matterport | An anonymous identifier. No information that identifies you personally. |
| Necessary | LAST_RESULT_ENTRY_KEY | This cookie stores technical data about your interaction with the embedded YouTube video player, used by Google to maintain player functionality. | Session | YouTube | Technical player data. No information that identifies you personally. |
| Necessary | ytidb::LAST_RESULT_ENTRY_KEY | This cookie stores technical data about your interaction with the embedded YouTube video player, used by Google to maintain player functionality. | Persistent | YouTube | Technical player data. No information that identifies you personally. |
| Marketing | afl_wc_utm_main | This cookie stores technical housekeeping data for our marketing attribution system, including when data was last synced with our server, timestamps for various tracking events, the configured cookie expiry period, and your cookie consent status. | 3 months | Nelsons | None directly; stores technical and configuration data supporting the other attribution cookies. |
| Marketing | _uetsid_exp | This cookie stores the expiry time of the _uetsid cookie, which is used by Microsoft Advertising to track your visit and show you relevant ads. | Persistent | Microsoft Advertising | Technical expiry data associated with an advertising identifier. |
| Marketing | _uetvid_exp | This cookie stores the expiry time of the _uetvid cookie, which is used by Microsoft Advertising to recognise you across visits for targeted advertising. | Persistent | Microsoft Advertising | Technical expiry data associated with an advertising identifier. |
| Marketing | afl_wc_utm_utm_1st_url | This cookie stores the full URL of the first page you visited on our website when arriving via a tracked marketing link containing UTM parameters. Used to identify the original source of your visit for campaign attribution purposes. | 3 months | Nelsons | The URL of your first tracked marketing visit, including UTM campaign parameters. |
| Marketing | afl_wc_utm_utm_url | This cookie stores the full URL of the most recent page you visited on our website via a tracked marketing link containing UTM parameters. Used to attribute enquiries to the most recent campaign that brought you to the site. | 3 months | Nelsons | The URL of your most recent tracked marketing visit, including UTM campaign parameters. |
| Marketing | afl_wc_utm_fbclid_url | This cookie stores the full URL of your most recent visit to our website when it contained a Facebook click ID (fbclid) parameter, allowing us to identify which Facebook or Instagram ad brought you to our website. | 3 months | Nelsons | The URL of your visit, including the Facebook click ID linked to your Facebook or Instagram ad interaction. |
| Marketing | afl_wc_utm_sess_visit | This cookie stores the timestamp of your first landing page visit to our website, supporting our marketing attribution reporting. | Session | Nelsons | The date and time of your first landing page visit. |
| Marketing | afl_wc_utm_utm_1st_visit | This cookie stores the timestamp of your first visit to our website via a tracked marketing link containing UTM parameters, helping us understand the journey from initial ad click to enquiry. | Session | Nelsons | The date and time of your first tracked marketing visit. |
| Marketing | afl_wc_utm_utm_visit | This cookie stores the timestamp of your most recent visit to our website via a tracked marketing link containing UTM parameters, helping us measure campaign performance and the timing of enquiries relative to ad activity. | Session | Nelsons | The date and time of your most recent tracked marketing visit. |
| Marketing | afl_wc_utm_fbclid_visit | This cookie stores the timestamp of your most recent visit to our website when it contained a Facebook click ID (fbclid) parameter, helping us understand when ad-driven visits occur and attribute enquiries to the correct campaign. | Session | Nelsons | The date and time of a visit linked to a Facebook or Instagram ad click. |
| Marketing | afl_wc_utm_gclid_visit | This cookie stores the timestamp of your most recent visit to our website when it contained a Google Ads click ID (gclid) parameter, helping us attribute enquiries to the correct Google advertising campaign. | Session | Nelsons | The date and time of a visit linked to a Google Ads click. |
| Marketing | afl_wc_utm_msclkid_visit | This cookie stores the timestamp of your most recent visit to our website when it contained a Microsoft Advertising click ID (msclkid) parameter, helping us attribute enquiries to the correct Microsoft advertising campaign. | Session | Nelsons | The date and time of a visit linked to a Microsoft Advertising click. |
| Marketing | afl_wc_utm_sess_landing | This cookie stores the URL of the first page you landed on when you arrived at our website, helping us identify how visitors first reach our site. | 3 months | Nelsons | The URL of your first landing page on our site. |
| Marketing | MR | This cookie tells Microsoft whether to refresh the MUID cookie, which is used for advertising and analytics purposes across Microsoft sites. | 7 days | Microsoft Advertising | Indicates whether your advertising identifier should be refreshed. |
| Marketing | afl_wc_utm_cookie_expiry | This is a technical cookie that stores the configured number of days our attribution cookies should last after your last visit, controlling when the other afl_wc_utm cookies expire. | Session | Nelsons | None. This is a technical configuration setting only. |
| Statistics | _ga | This is the main Google Analytics cookie. It assigns an anonymous identifier to your browser so that we can count unique visitors and understand how people navigate our website over time. | 2 years | Google Analytics 4 | An anonymous identifier. No information that identifies you personally. |
| Necessary | YtIdbMeta#databases | This item stores technical data about your interaction with the embedded YouTube video player, used by Google to maintain player functionality. | Persistent | YouTube | Technical player data. No information that identifies you personally. |
| Marketing | ServiceWorkerLogsDatabase#SWHealthLog | This item stores technical health-check logs for the embedded YouTube video player’s background service worker. | Persistent | YouTube | Technical log data. No information that identifies you personally. |
| Marketing | LogsDatabaseV2:V#||LogsRequestsStore | This item stores technical logs generated by the embedded YouTube video player to help diagnose and maintain player performance. | Persistent | YouTube | Technical log data. No information that identifies you personally. |
2.5 Third‑party Cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be statistical or marketing cookies.
Our site also includes embedded ‘share’ buttons to enable users of the site to easily share articles through a number of popular social networks, for example, Facebook, X (formerly Twitter) or LinkedIn. These websites may set a cookie if you click through. We do not control the dissemination of these cookies, and you should check the relevant third-party website for more information about these.
2.6 Other technologies in addition to cookies
Web server & application logs: Our servers automatically collect certain information to help us administer and protect our website, analyse usage, and improve users’ experience. The information collected includes:
- IP address and browser type
- Device information, including Unique Device Identifier (UDID), MAC address, Identifier For Advertisers (IFA), and similar identifiers we or others may assign
- Device operating system and other technical facts
- The city and country from which you access our website
- Pages visited and content viewed, stored, and purchased
- Information or text entered
- Links and buttons clicked
- URLs visited before and after you use the features
2.7 “Do Not Track” Signals: Some browsers transmit Do Not Track (DNT) signals to websites. Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change or respond to DNT requests or signals from these browsers. We continue to monitor industry activity in this area and reassess our current DNT practices as necessary.
3. How to manage Cookie consent
3.1 Cookie consent can be managed via the cookie pop-up that appears when you first visit any page on our website or by clicking on the paperclip icon that appears in the bottom left-hand corner of your browser. You can change your cookie settings at any point via the icon.
3.2 If you want to opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
4. Further information
Please contact us by email at [email protected] if you have any questions about this policy or the information we hold about you. Further details, such as how we process your personal data and your data protection rights, can also be found in our Privacy Notice.