We have won praise for “blazing a trail” in the legal world after we secured accreditation from The Law Society for the 15th year running.
In a report by the national society’s Lexcel auditor, we have been described as “leaving other firms standing in terms of its innovation and culture”.
Among the 20 areas we have excelled in over the past year were the methods we have developed to deal with the difficulties of Covid-19, with the auditor applauding us for placing employees’ mental health and wellbeing high on our agenda.
As well as being the 15th year running that we have won the prestigious accreditation, it was also the first time that no instances of non-compliance against the requirements was recorded by our firm.
Our Partner, Director of Professional Standards and Solicitor, Cathryn Selby, said:
“We are very proud to hold this accolade once again, especially after the turbulent year the entire world has experienced.
“The Lexcel mark demonstrates our commitment to client care and best practice, meaning our clients can be assured that we always have their best interests at heart.
“To achieve zero non-compliances is a fantastic achievement and highlights that we continue to adopt and deliver the highest standards in everything we do – so that we can truly empower our clients.”
The Lexcel quality mark has been developed specifically for the legal profession, giving assurance that a practice meets high client care and business management standards.
Law firms and in-house legal departments must undergo a rigorous annual application and assessment process, which includes background checks and an on-site visit from an experienced Lexcel assessor.
Stewart Vandermark, who became our Chief Executive in June 2017, which was our first leadership change since we were first established in 1983, said:
“We are delighted that we have been able to preserve our culture through this time, which is testament to the gut-busting efforts of our team.
“Delivering an outstanding client experience is at the heart of everything we do at Nelsons. We want to push boundaries so we can empower our clients – give them a voice, fight for them, help them seek justice, and steer them through the complex legal issues they face. So, it is fantastic this has been recognised by The Law Society.”
Among the highlights, the auditor noted:
- How we welcome feedback on our processes by staff;
- How we introduced a new financial management procedure during lockdown;
- Our proactive approach in continuing with promotions and new job titles; and
- Our award successes.
Our Digital Innovation and Technology department was praised for its ‘great resilience’ and prompt response in the face of the coronavirus pandemic and that we have ‘risen to the challenge’ in placing employees’ mental health and wellbeing high on the agenda.
In their report, the auditor added:
“A great strength of the firm is its reputation, borne out of its in-house legal expertise, the skill-set of those in non-lawyer roles and built on a foundation of client care.”