Nelsons’ Data Protection Regulations – FAQs

• The UK’s General Data Protection Regulation (GDPR) – the Data Protection Act 2018 – is the data privacy law that governs the processing of personal data from individuals inside the UK. The UK-GDPR was implemented due to the UK leaving the EU, which resulted in the EU’s GDPR not applying domestically to the UK any longer.

  All businesses in the United Kingdom, that handle personal data, have to comply with the legal framework.

When you contact us with any type of enquiry, we will collect information such as your name, address and telephone number, electronic contact details, details about your enquiry and information so that we can check your identity. Depending on the nature of your enquiry, we may also need to collect further personal data, including financial information or special category data.

For a full list of the data we will or may process, please click here.

We will collect most of this information directly from you when you contact us or via our secure online portal. We may also collect information from publicly accessible sources, and third parties, via our website or information technology systems.

For full details of how we collect personal data, please click here.

We require certain personal data to enable us to provide our service to you. If you do not provide the personal data that we ask for, it may delay or prevent us from providing services to you. We also use this data to comply with our legal and regulatory obligations, for operational reasons and statistical analysis to help us manage our practice and ensure we deliver the best service to you.

Full details can be found here.

We may send you information on our services if you have opted in to receive promotional information from us or have registered to receive this information via our website. You can change your mailing preferences at any time by contacting us or by using the unsubscribe links in the emails that you receive from us.

We routinely share your personal data with professional advisers whom we instruct to act on your behalf, other third parties and external suppliers. For full details, click here. We will only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data.

We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

• Information may be held at our offices and those of our Group or other agencies, service providers and representatives. Some of these third parties may be based outside the European Economic Area – for more information on how we safeguard your data when this occurs, please click here.

• We will keep your data after we have finished dealing with your enquiry for a variety of reasons but will not retain your data for any longer than is necessary.
• Please see our Data & Records Retention Policy and Privacy Notice for further information.

Under the Data Protection Act 2018, you have several rights which you can exercise free of charge. If you would like to exercise any of these rights you will need to contact us and provide us with the details of the right you want to exercise and the information to which your request relates.

For more information on this process, please click here.

We have appropriate security measures in place to prevent personal information from being accidentally lost or used in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it and anyone who is processing your information will do so in an authorised manner and are subject to a duty of confidentiality.

• You can contact our Professional Standards Team if you have a query or concern about our Privacy Policy or how we use your information.
• You can contact the team:
• E-mail: professionalstandardsteam@nelsonslaw.co.uk
• Letter: Professional Standards Team
  Nelsons Solicitors
  Pennine House
  8 Stanford Street
  Nottingham
  NG1 7BQ
• Phone:  0115 958 6262