Complaints against the NHS

If you have been injured while in the care of the NHS, you are entitled to make a complaint. Every NHS organisation has a complaints procedure, including hospitals, GP surgeries and dentists. Most private healthcare providers will also have a complaints procedure.

Making a complaint about the NHS

For NHS patients, the NHS Constitution explains your rights when making a complaint. Amongst other things you have the right to:

  • Have your complaint dealt with efficiently and properly investigated.
  • Know the outcome of any investigation into your complaint.
  • Take your complaint to the Parliamentary and Health Service Ombudsman if you are not satisfied with the way that the NHS has dealt with your complaint.

Why making a complaint against the NHS?

Making a complaint can be very helpful for a number of reasons:

  • It lodges your complaint with the NHS service, which they will then investigate and respond.
  • It is an opportunity to get an explanation as to why you were treated in a certain way.
  • You may be offered a complaints meeting with key members of staff and those who were in charge of your treatment so that you can ask them questions face-to-face.
  • The response to the complaint may be very helpful in terms of bringing a claim for medical negligence compensation. It may contain an admission of fault for example which could make bringing a claim much easier.

Claims against the NHS for medical negligence

Our team of specialist solicitors may be able to assist you with drafting the complaint. If you have already made a complaint and received a response then we can review this for you and advise whether you have a claim for medical negligence compensation.

We are always happy to discuss the circumstances of your potential claim against the NHS, either over the phone, via email or where appropriate at a meeting.

We offer:

Claims Against the NHSWe are members of the Law Society Clinical Negligence Panel – a specialist qualification held by experienced medical negligence solicitors – and are recognised by the independently researched Legal 500 and Chambers and Partners.

To find out more about compensation claims against the NHS, please contact us to discuss how our medical negligence solicitors in Derby, Leicester and Nottingham can help you. For a quick response to your enquiry, call us now or use our online chat.

  • "Nelsons Solicitors Limited's 'excellent' team provides 'a first-class service for claimants'. The 'highly specialised and dedicated' group is noted for its particular expertise in the more serious cases, such as birth, brain and spinal injuries. Multi-party actions are an area of particular strength, as is inquest-related litigation."

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  • “Noteworthy team of clinical negligence practitioners with a proven track record in handling diverse and complicated mandates. Possesses particular experience in birth and spinal injuries with further skill in inquests and human rights issues.”

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Find out how Nelsons can help you. Contact our friendly team for a guaranteed fast response.

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