Complaints Against the NHS | Nelsons Solicitors | Nottingham, Derby and Leicester

Complaints against the NHS

If you have been injured while in the care of the NHS, you are entitled to make a complaint. Every NHS organisation has a complaints procedure, including hospitals, GP surgeries and dentists. Most private healthcare providers will also have a complaints procedure.

Making a complaint about the NHS

For NHS patients, the NHS Constitution explains your rights when making a complaint. Amongst other things you have the right to:

Have your complaint dealt with efficiently and properly investigated
Know the outcome of any investigation into your complaint
Take your complaint to the Parliamentary and Health Service Ombudsman if you are not satisfied with the way that the NHS has dealt with your complaint

Making a complaint can be very helpful for a number of reasons:

It is an opportunity to get an explanation as to why you were treated in a certain way
You may be offered a complaints meeting with key members of staff and those who were in charge of your treatment so that you can ask them questions face-to face
The response to the complaint may be very helpful in terms of bringing a claim for medical negligence compensation. It may contain an admission of fault for example which could make bringing a claim much easier.

How can Nelsons help?

Our team of specialist lawyers may be able to assist you with drafting the complaint. If you have already made a complaint and received a response then we can review this for you and advise whether you have a claim for medical negligence compensation.

We are always happy to discuss the circumstances of your potential claim either over the phone, via email or where appropriate at a meeting.

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To find out if you have a claim, please contact us to discuss how our Medical Negligence Solicitors can help you. For a quick response to your enquiry, call us now or use our online chat.