Singapore Airlines Offers $10,000 Payout To Passengers For Turbulence Injuries

Flight Injury Claims

Singapore Airlines has announced a compensation initiative for passengers impacted by severe turbulence on a recent flight from London to Singapore.

The airline has said, via a post on social media, that it will payout $10,000 (approximately £7,800) to those who experienced minor injuries. For those who suffered more serious injuries, the airline is offering an “advance payment of $25,000 to address their immediate needs” with the intention of engaging in further discussion.

The turbulence incident, which occurred over Myanmar and required an emergency landing in Thailand in May, resulted in the death of a 73-year-old British passenger and injuries to several others.

To date, Singapore Airlines has not stated the number of individuals eligible for the compensation.

Following the event, over a hundred passengers from flight SQ 321 were admitted to a hospital in Bangkok for treatment. Initial investigations have revealed that the aircraft experienced sudden altitude changes, descending approximately 178 feet (54 meters) in just 4.6 seconds. Passengers recounted a harrowing experience where unsecured crew members and passengers were hurled upwards, striking the cabin’s ceiling.

The Bangkok hospital treating the injured people reported various injuries, including spinal cord, head, and muscle injuries.

The Boeing 777-300ER aircraft involved in the incident was carrying 211 passengers — including a significant number of British, Australian, and Singaporean nationals — and 18 crew members.

In addition to addressing the injuries, Singapore Airlines has committed to refunding the full fare for all passengers on the flight, regardless of whether they sustained injuries.

Singapore Airlines has also allocated S$1,000 (£580) per passenger for immediate expenses and has made arrangements for family members to travel to Bangkok as needed.

According to international aviation regulations, airlines are obligated to offer compensation in cases where passengers sustain injuries or lose their lives during a flight.

This incident has also sparked a discussion on seatbelt usage during flights, as it is common practice for airlines to permit passengers to unbuckle during periods of smooth flying.

Compensation claims for injuries sustained during a flight

If you’re injured during a flight, you may be able to make a claim against the airline. This right is governed by the Montreal Convention 1999. This imposes a liability for personal injuries or death during a flight or when a passenger is getting on or off a plane.

The most common in-flight injuries include:

  • Head or shoulder injuries from items falling from overhead lockers.
  • Burns from hot liquids.
  • Injuries during turbulence.
  • Incidents involving cabin crew, such as being hit by a trolley.
  • Slips, trips, or falls within the aircraft

If you sustain an injury during a flight, it is important to:

  • Seek immediate medical attention
  • Report the injury to the cabin crew
  • Document the incident and your injury
  • Collect evidence, including witness contact information and photographs
  • Retain all related documentation, such as medical reports and receipts

To initiate a claim, you should:

  • Contact a specialist law firm with experience in these types of claims
  • Start your claim within the two-year time limit from the date of the injury
  • Provide evidence of the injury and any related expenses

You can claim for compensation to cover:

  • Medical expenses
  • Lost wages
  • Your injuries – your pain, suffering and loss of amenity
  • Future losses if the injury leads to long-term disability or inability to work

The amount of compensation depends on the severity of the injury and its impact on your life.

How can we help?Flight Injury Claims

Lisa Preece is a Partner in our expert Personal Injury team, ranked in Tier One by the independently researched publication, The Legal 500 and Commended in The Times Best Law Firms 2023. Lisa specialises in serious personal injury cases, including brain injury claimsaccidents at work and inquests.

For more information on compensation claims for injuries sustained during a flight, please contact Lisa or another team member in Derby, Leicester or Nottingham on 0800 024 1976 or via our online enquiry form.

Contact us


Contact us today

We're here to help.

Call us on 0800 024 1976

Main Contact Form

Used on contact page

  • Email us