Collecting money owed to your business

Effective credit control is essential to maintain the cash flow of any business. Unpaid debts can have a negative impact on a business, creating an element of uncertainty and potentially creating long-lasting financial issues.

At Nelsons, we act for clients recovering business to business debts on a nationwide and international basis, using multi-lingual staff and providing a bespoke service. We also provide bulk debt recovery services to businesses.

Our specialist debt recovery solicitors focus on recovery of clients’ money with prompt, escalating action to maximise the chances of successful recovery. The size of our team also gives us capacity to deal with any defended cases.

Our leading team of debt recovery experts is also recommended by the independently-researched Legal 500 as being one of the top teams of experts in the country.

Our debt collection services:

  • Pre-legal services – For clients who want to take effective enforcement action, but want to see if their debt is collected by pre-legal action before taking Court action. Our solicitors offer two different pricing options to try and recover the debt using pre-legal techniques.
  • Court action service – For situations where pre-legal collection is not enough, after our pre-legal services we will review the situation and then we will sue the debtor to recover the debt.

Our charges for debt recovery work are transparent and easy to follow, and we are regulated by the Solicitors Regulation Authority.

As a full service law firm, we can deal with disputed debts, and offer a seamless service advising on credit information, retention of title, dealing with liquidators and receivers, liens, set off and all related matters. We also advise on terms and conditions of business, intellectual property issues and employment matters.

Debt recovery FAQs

Below, we have answered some frequently asked questions which our Debt Recovery team receives.

  • How does Nelsons differ from other debt recovery companies?

    Nelsons is not a collections agency or call centre. Our debt recovery specialists provide a bespoke service for their clients. The team forms part of one of the Top 200 law firms in the country and are recognised and recommended by the independently researched publications for this area of work.

    Our team deals with the full debt recovery process on your behalf, from making initial calls to your debtor, through to issuing Court proceedings and enforcement of the debt. Should your matter be disputed, we are able to refer it to one of our dispute resolution solicitors for their advice.

  • How do I instruct Nelsons to recover a debt on my behalf?

    Instructing Nelsons is easy and straightforward. You can send us initial details of your situation via our contact form, or telephone 0800 024 1976.

    One of our team will then contact you to discuss your case in more detail.

    We provide a specialist service for those with a high volume of debts, and are able to provide an easy-to-complete template for bulk instructions on request.

  • What happens once I’ve instructed Nelsons to recover a debt on my behalf?

    Once we have received your instructions, we will review your terms and conditions and then add either statutory late payment compensation and interest, or contractual interest to the debt and include this within our initial letter to the debtor.

    Our pre-legal procedure then involves engaging with the debtor to negotiate repayment via letters, emails and telephone calls.

    During this time period investigations may be undertaken regarding the debtors’ trading status, company details and liquidity. The more we know about your debtor, the better prepared we are to deal with the debt.

  • Do you charge for each letter that you send out?

    No, the service we provide is a complete rather than single letter service. Our experience has shown that single letters alone are not as effective as when they are followed up personally by someone who takes responsibility for recovering the debt.

    This approach means that you can rest assured that we are doing everything we can to recover the money that you are owed from day one.

  • How long will it take to recover the debt?

    We will try to recover your debt as swiftly as possible. The time it takes for the debtor to respond does play a part in the timescales involved, but our processes ensure that we are constantly engaging with the debtor to ensure a prompt resolution whenever possible.

  • What happens if the debtor still refuses to pay?

    We will do everything we can to recover the debt during our pre-legal process but once this has been exhausted, we will refer back to you to discuss the options available and make recommendations as to the best way to proceed.

    The options will depend on the circumstances but could include issuing legal proceedings or a statutory demand.

    If the debt is disputed, we liaise with our commercial litigation team who will advise you appropriately.

  • What value of debts do you recover for clients?

    We recover debts of all values from single debts to high volume, bulk collections. We have been very successful in collecting many debts in excess of £100,000.00 but whatever the value of the debt, speak to our team to see if we can help.

  • How can I keep up to date with the progress of my case?

    We offer our clients access to a secure online system where you can view the cases we are dealing with for you and their progress at any time. You can also send new instructions through this system too.

  • Am I tied in to a contract term if I use Nelsons to collect my debts?

    No, there is no minimum contract period, so you can use us for a few, or all of your debts as and when you need help.

  • What industries and sectors do you recover debts for?

    Our team has extensive experience of working in a wide range of industries within the UK and Europe.

    Our clients are from a variety of sectors – building suppliers, property management companies, accountants, factoring companies and food wholesalers right through to large educational institutions.

  • Who will be collecting my debt?

    Our team specialises exclusively in debt recovery and are both enthusiastic and tenacious collectors who pride themselves on the results they achieve.

    Once you have instructed Nelsons, you will be assigned your own personal collector to handle your debt recovery matters. Not only does this provide you with a single point of contact in case of queries, but working with one dedicated adviser also means that we can get to know you and your business, which can in turn help us to collect your debts more quickly.

For more information, please visit our Debt Recovery Fees & Services pages.

To talk to one of our debt recovery solicitors in Derby, Leicester or Nottingham, or for more information about our services for businesses, email us or call 0800 024 1976 for a guaranteed response.

  • "The team at Nelsons is very helpful, supportive and prompt in responding to any problems."

    Client Feedback
  • "Nelsons...focuses on handling bespoke (rather than volume, process-driven) business-to-business debt recovery mandates from commercial clients, and particularly excels in pre-action collections."

    Legal 500
  • "Excellent, prompt service. Fast turnaround. Brilliant. Highly recommended."

    Client Feedback
  • "Nelsons give a friendly efficient and professional service with regular updates on case proceedings."

    Client Feedback
  • "Great service, very professional and reliable."

    Client Feedback
  • "Did an excellent job collecting outstanding debt from a customer. Quick to get a payment schedule and swift communication. Would use them again if the situation occurs."

    Client Feedback

Find out how Nelsons can help you. Contact our friendly team for a guaranteed fast response.

For advice and support 0800 024 1976
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