I aim to provide all clients with an efficient and high standard of service. However, in the unlikely event that you should wish to complain, then you should follow the complaints procedure set out below.

Notaries are regulated by The Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1, The Sanctuary
Westminster
London
SW1 3JT
Tel: 020 7222 5381
Email: faculty.ofice@1thesanctuary.com
Website: www.facultyoffice.org.uk

Submitting a complaint

If you are dissatisfied with the service you have received, please do not hesitate to contact me. If I am unable to resolve the matter then you may complain to The Notaries Society of which I am a member, who have a complaints procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

When submitting a complaint, please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
St James
Northampton
NN5 5LH
Tel: 01604 758908
Email: secretary@thenotariessociety.org.uk

If you have difficulty making a complaint in writing, please do not hesitate to call The Notaries Society / The Faculty Office for assistance.

Rights if you are not satisfied

If you have your complaint considered under the Notaries Society Approved Complaints Procedure and are not happy with the result, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me you were dissatisfied, make your complaint to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007, who deals with legal services complaints.

You have six months from the final conclusion of the complaint process in which to complain to the Legal Ombudsman. You can do so by post, email or telephone as follows:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk

The Legal Ombudsman does not have power to deal with some types of client – further information is obtainable on their website, which can be found here.