I aim to provide all clients with an efficient and high standard of service. However in the unlikely event that you should wish to complain, then you should follow the complaints procedure set out below.

Notaries are regulated by the Faculty Office of the Archbishop of Canterbury.  The contact details are as follows:

Email: faculty.ofice@1thesanctuary.com

Post: 1 The Sanctuary, Westminster, London, SW1 3JT

Telephone: 020 7222 5381

Website: www.facultyoffice.org.uk

Submitting a complaint

If you are dissatisfied with the service you have received, please do not hesitate to contact me. If I am unable to resolve the matter then you may complain to the Notaries Society, of which I am a member, which has a complaints procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details of your complaint to:

Email: secretary@thenotariessociety.org.uk

Post: The Secretary of The Notaries Society, PO Box 7655, Milton Keynes, MK11 9NR

Telephone: 01604 758908

If you have difficulty making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

Rights if you are not satisfied

If you have your complaint considered under the Notaries Society’s approved complaints procedure and are not happy with the result, you may at the end of that procedure, or after a period of eight (8) weeks from the date you first notified me you were dissatisfied, make your complaint to the Legal Ombudsman, an independent complaints body established under the Legal Services Act 2007, which deals with legal services complaints.

Ordinarily, the time limits for referring complaints to the Legal Ombudsman are:

  • Within six (6) months of our final response to your complaint; and
  • Within one (1) year from the date of the act or omission being complained about; or
  • Within one (1) year from the date when you should have reasonably known that there was cause for complaint.

Contact details are as follows:

Email: enquiries@legalombudsman.org.uk

Post: Legal Ombudsman, PO Box 6806. Wolverhampton. WV1 9WJ

Telephone: 0300 555 0333

The Legal Ombudsman does not have the power to deal with some types of clients. Further information is obtainable at www.legalombudsman.org.uk.