'Commendable practices' has ensured Nelsons has retained its Lexcel accreditation - the Law Society's coveted quality standard for effective practice management and excellence in client care.
Assessors reported that 'the firm has many commendable practices, and works hard to develop and maintain systems for monitoring all of its quality and compliance processes.'
The Lexcel v4 Practice Management Award followed a rigorous scheduled re-assessment by independent experts of the firm's systems and procedures across a number of areas, including case management, forward planning, financial management and office administration.
Only awarded to solicitors who meet the highest standards of management and customer care standards, it is designed to help practitioners comply with the obligatory Solicitors' Code of Conduct 2007 and other regulations.
Nelsons' managing director, Chris Miller comments: "This award has been retained thanks to the commitment and dedication of everyone at the firm. Assessors were pleased that the standard remains strong in the firm, and demonstrates that we are committed to providing clients with the superior service to which they are entitled."
The award was originally granted to Nelsons in 2005 and has been renewed following annual monitoring visits.
Providing specialist advice on a full range of personal and business legal issues, Nelsons is one of the largest independent law firms in the country and is listed as one of the East Midland's regional heavyweights in Legal 500, a leading independently researched legal directory.